Patient Services Representative

Tyvan LLC; New Braunfels (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Tyvan LLC is seeking a Patient Services Representative to support the Emergency Center by ensuring smooth check-in and check-out processes and accurate patient data collection. The role emphasizes courteous interaction with patients and families and maintaining a welcoming environment.

Ideal candidates have a high school diploma and at least two years in a Patient Access role within a hospital, ER, or clinic, with preferred experience in medical registration, admitting, and ER scheduling.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor.
• Determine necessary services and direct patients accordingly.
• Collect demographic information and ensure proper signatures for billing accuracy.
• Maintain logs of patient information and manage phone inquiries professionally.
• Manage office supplies and maintain a clean and welcoming environment.
• Collect payments via cash, checks, and credit card for co-pays and account balances.

Skills

Communication

EMR proficiency

Education

High School Diploma or equivalent

Job description

Patient Services Representative

The Patient Access Representative (PAR) plays a crucial role in the emergency center’s operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center’s core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned
  

NONESSENTIAL JOB FUNCTIONS:

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces