Patient Experience Coordinator

Pinnacle Fertility, Inc.; Portland (OR); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Comprehensive healthcare insurance

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

Pinnacle Fertility, Inc. is seeking a dedicated Patient Services Representative in Downtown Portland, OR. The role involves providing vital administrative support and ensuring a welcoming environment for fertility patients.

Applicants should have a high school diploma and 1-2 years of relevant experience in a medical or customer service setting. The position offers a full-time schedule with a competitive hourly rate ranging from $19.00 to $23.00, along with comprehensive health benefits.

Qualifications

• 1-2 years of experience in a medical office, customer service, or front desk role.

Responsibilities

• Welcome and check in patients, verify insurance information.
• Answer incoming calls and schedule appointments.
• Maintain accurate patient records and process billing information.
• Ensure reception area is clean and organized.
• Assist with additional administrative duties as assigned.

Skills

Strong communication skills

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

About the Role

The Patient Services Representativeplays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Services Representative,you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

Location and Schedule

We are seeking a Patient Services Representativeto join our dedicated team at Pinnacle Fertility- Oregon in Downtown Portland, OR. This is a full-time, onsite position, working Monday through Friday with rotating schedules of 6:30 AM - 3:00 PM, 7:00 AM- 3:30 PM, 7:30 AM - 4:00 PM, and 8:00 AM - 4:30 PM, including participation in an observed holiday rotation.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience:1-2 years of experience in a medical office, customer service, or front desk role.
• Skills:
  
  • Strong communication, organizational, and multitasking skills.
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Bilingual in Spanish is a plus.
• Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Travel Required

Yes . Occasional travel to Tigard location- 12115 SW 70th Ave Portland, OR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.