Patient Services Representative

Chord Specialty Dental Partners; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Job summary

Pediatric Dental Associates, in partnership with Chord Specialty Dental Partners, is seeking a Patient Services Representative to be the first point of contact for patients and visitors. You’ll ensure friendly check-in, verify information, and support scheduling and payment processing.

The role emphasizes courteous service, insurance verification including Medicare/Medicaid, and coordinating with multiple locations.

Qualifications

• Requires high school diploma and clerical knowledge.
• Experience with customer service principles.
• Willingness to travel to other locations as needed.

Responsibilities

• Be the first line of contact for patients and visitors.
• Process co-payments, verify insurance, handle credit card processing, and deposits.
• Schedule and confirm appointments, follow up on no-shows or cancellations.
• Greet patients and families, answer phones, and verify patient information.
• Perform check-in/out duties and respond to management requests.

Skills

Customer service

Administrative procedures

Education

High School Diploma

Job description

Are you ready to work in a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.

At Pediatric Dental Associates, we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a proud partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

How does this shape your job experience?

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Responsibilities

The Patient Services Representative (PSR) is an important part of the Chord Specialty Dental Partners team. The PSR will have responsibility for being the first line of customer service for all patients and visitors entering our practices. The position will primarily be responsible for assisting patients and ensuring that patients and their families receive the best possible service.

• Calculate and collect co-payments, verify insurance (including Medicare and Medicaid), complete credit card processing, and balance nightly deposits.
• Schedule/confirm patient appointments and follow up on no-shows or cancelations.
• Smile and greet patients and families upon arrival and dismissal.
• Answer telephones and check voicemail.
• Check patients in/out and verify patient information
• All other tasks as requested by management.

Qualifications

What You Need:

• High School Diploma generally required
• Knowledge of administrative and clerical procedures
• Experience with customer service principles and practices
• Must be available to travel to other locations to meet operational needs

Preferred, But Not Required

• At least one year of experience working in a dental, medical, or health-care office is preferred
• Knowledge of insurance plans (HMO/PPO/Medicare/Medicaid) is helpful

Location

Philadelphia, PA 19134

Compensation

$19 - $21

Schedule

Monday - Thursday: 7:00am - 4:00pm and Friday 7:00am - 3:30pm