Patient Services Representative

INTEGRIS Health; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,000

Job summary

INTEGRIS Health in Oklahoma City, OK seeks a Daytime, Full-Time Patient Services Representative at Baptist Neurology. This role handles phones, messages, scheduling, and basic billing tasks in a fast-paced clinic setting.

Ideal candidates have patient-facing experience, attention to detail, and the ability to verify insurance information. A sign-on bonus up to $1,000 may be offered.

Qualifications

• 6 months customer service experience.
• 1-year clerical experience.
• Experience with cashier procedures and/or basic accounting, clinic check in/out, basic health insurance understanding (HMO, PPO), and CPT/ICD-9 basics.
• 6 months telephone customer service experience.

Responsibilities

• Receive and dispatch incoming phone calls.
• Collect payments for copays and deductibles.
• Makes financial arrangements for patients.
• Check in and out duties for patients in a timely manner.
• Schedule appointments and inform clinicians of emergencies.
• Verify insurance eligibility and benefits; record in the medical record.

Skills

Customer service

Clerical work

Phone etiquette

Billing / cashier

Telephone handling

Job description

Job DescriptionJoin our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Baptist Neurology, in Oklahoma City, OK.

You may be eligible for a sign-on bonus up to $1,000.The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

Job DescriptionJoin our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Baptist Neurology, in Oklahoma City, OK. You may be eligible for a sign-on bonus up to $1,000.The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. Responsibilities Responsibilities: The Patient Services Representative responsibilities include, but are not limited to, the following:

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor. Qualifications REQUIRED QUALIFICATIONS EXPERIENCE:

• 6 months customer service experience

EXPERIENCE:

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. About Us Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.