Scheduling Specialist

INTEGRIS Health; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

INTEGRIS Health Cardiovascular Physicians Baptist Registration in Oklahoma City, OK is seeking a Daytime, Full-Time Scheduling Specialist to provide routine scheduling and patient access for ancillary, diagnostic, or surgical procedures. You will verify demographics, insurance eligibility, collect payments, and communicate with patients and multiple departments to ensure efficient access and satisfaction.

The ideal candidate has 1 year in patient access or related roles and strong English

Qualifications

• 1 year of Patient Access operations or related experience.
• Experience in scheduling, registration, insurance, billing, or collections in hospital/physician office.
• College coursework in related field or Healthcare Certification preferred.
• Must communicate effectively in English.

Responsibilities

• Performs routine scheduling and registration with required data.
• Verifies coverage eligibility and insurance; calculates patient portions.
• Handles high call volume and multi-tasks professionally.
• Resolves questions on reimbursement and financial clearance.
• Supports communication via phone, email, and across departments.
• Participates in process improvement and quality initiatives.
• Ensures compliance with EMTALA, HIPAA, and safety rules.

Education

Healthcare Certifications/College Coursework

Tools

Office equipment & PC software

Job description

Job Description

Join our team as a Daytime, Full-Time, Scheduling Specialist, at INTEGRIS Health Cardiovascular Physicians Baptist Registration, in Oklahoma City, OK.

The Scheduling Specialist is responsible for the provision of routine scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction.

Responsibilities

The Scheduling Specialist responsibilities include, but are not limited to, the following:

• Performs routine scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol.
• Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
• Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system.
• Resolves routine patient issues and assists with questions on reimbursement.
• Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.
• Collects patient payments and follows levels of authority to ensure financial clearance.
• Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system.
• Participates in team-oriented process improvement initiatives for the department and organization.
• Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress.
• Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts.
• Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards.

Qualifications

Required Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
• Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting.
• May consider successful completion of 1100+ related Career Tech program in lieu of experience.
• College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred.
• Previous experience should include utilizing standard office equipment and PC software.
• Previous experience with medical terminology, basic ICD 10 and CPT coding preferred.
• Must be able to communicate effectively with others in English (verbal/written).

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.