Patient Access Rep

Tyvan LLC; Post Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Tyvan LLC in Post Falls, Idaho is seeking a Patient Access Representative to support the Emergency Center's frontline operations. The PSR will greet patients, collect demographics, verify insurance and direct services with a friendly, confidential approach.

The role emphasizes accurate billing, EMR navigation, and teamwork with physicians and staff to ensure smooth check-in/out while upholding patient safety and privacy standards.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Greet patients and guests and direct them to services.
• Collect demographics and obtain signatures for billing.
• Maintain patient logs and handle phone inquiries professionally.
• Process payments and reconcile patient accounts.
• Assist in maintaining a clean and welcoming environment.
• Interact courteously with patients, families, physicians and staff.
• Attend staff meetings and engage in performance improvement activities.
• Assist management with additional tasks or projects as assigned.

Skills

Communication skills

EMR navigation

Teamwork

Education

High School Diploma or equivalent

Job description

Patient Access Rep

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ESSENTIAL JOB DUTIES & RESPONSIBILIITIES

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

1. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

1. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

1. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

1. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

1. Other Duties:

• Assist management with additional tasks or projects as assigned
  

NONESSENTIAL JOB FUNCTIONS

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

QUALIFICATIONS

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

JOB COMPETENCIES

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development