Patient Service Representative (PSR) - Clinic

Aurora Health Care; De Pere (WI); On-site; USD 26,794 - 40,225; Full time

Job summary

A prominent health network in De Pere, Wisconsin is seeking a full-time Patient Service Representative. The role involves greeting patients, registering them, and ensuring a smooth patient flow. Ideal candidates should possess excellent customer service and communication skills. The job requires no prior experience and a high school diploma. You'll operate in a medical office environment, assisting patients and managing appointment schedules. Competitive pay starts at $19.45/hr.

Qualifications

• No experience required.
• Ability to read and understand verbal and written instructions.
• Ability to sort and file information alphabetically and numerically.

Responsibilities

• Greeting patients and visitors while responding to requests for information.
• Registering patients and obtaining their demographic and insurance information.
• Scheduling patient appointments and providing necessary information regarding tests.

Skills

Excellent customer service skills

Excellent communication skills

Intermediate computer skills

Keyboarding/data entry experience

Excellent organizational skills

Ability to work in a fast-paced environment

Education

High School Graduate

Job description

Join to apply for the Patient Service Representative (PSR) - Clinic role at Aurora Health Care

Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$19.45/hr – $29.20/hr

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co‑pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules; provides accurate, detailed information regarding test preparations, timing and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third‑party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner; offers various assistance to patients to include arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow‑up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care