Patient Services Representative

Bridgeview Eye Partners; Maumee (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO after 60 days

Health, dental, vision benefits

401k

Certification program growth

Job summary

Bridgeview Eye Partners seeks a Patient Services Representative to welcome patients, verify insurance, schedule visits, and assist with billing inquiries in a professional medical office.

You will support doctors, clinical and administrative staff while ensuring a smooth patient experience through accurate charting and coordinated communications.

Qualifications

• Previous office experience is beneficial.
• Comprehensive training program provided.
• Positive attitude and patient-focused approach.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, assist in patient communications and recalls.
• Respond to billing inquiries about procedures, policies, and services.
• Prepare patient chart prior to appointment and upon arrival.
• Process patients at checkout: verify insurance, post payments, file clean claims.
• Balance cash drawer and submit daily deposits.
• Monitor patient flow and communicate delays.
• Maintain a safe and clean office environment.
• Perform other duties as assigned by the office manager and doctors.

Skills

Customer service

Phone etiquette

Attention to detail

Job description

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER:

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
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