Patient Svcs Representative

UPMC; Pittsburgh (Allegheny County); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

UPMC University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support Shadyside Neurology. Hours are 7:45 am to 4:15 pm, Monday through Friday, at Shadyside.

The role greets patients, promotes MyUPMC, educates on copayments, collects payments, and schedules future care within the continuum. Strong customer service and basic tech skills are essential for an excellent UPMC Experience.

Competenze

• Completion of high school or equivalent.
• Experience in medical, billing, or customer service preferred.
• Knowledge of medical terminology preferred.
• Experience with Epic, Medipac or health records systems preferred.
• Proficient computer and typing skills.

Mansioni

• Greet patients upon arrival and promote MyUPMC portal.
• Educate patients on copayments and financial obligations.
• Schedule next appointments and coordinate care continuum.
• Verify insurance benefits and collect copayments at point of service.
• Triage calls and route to appropriate areas or providers.
• Assist with administrative duties and maintain patient records.

Conoscenze

Customer service

Typing

Computer skills

Communication

Administrative support

Formazione

High school diploma or equivalent

Strumenti

Epic

Medipac

Health records systems

Descrizione del lavoro

UPMC University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support Shadyside Neurology.

Hours: Monday through Friday, 7:45 am to 4:15 pm.

Location: Shadyside.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout
• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran