Patient Services Representative

Wood River Health; Hope Valley (RI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading health organization seeks a dedicated Patient Services Representative to enhance the quality of health information management in our Call Center/Medical Records department. This role offers a supportive work environment with fantastic benefits, including paid time off, health insurance, and tuition assistance. Ideal candidates will manage health data, answer calls, and work closely with healthcare professionals while maintaining confidentiality.

Benefits

Generous paid time off program

Health insurance

Flexible spending account

Life insurance

Retirement 403(b)

Tuition assistance

Qualifications

• High School diploma required with minimum 1-year medical office experience preferred.
• Knowledge of medical terminology preferred.
• Ability to work independently and with appropriate speed and accuracy.

Responsibilities

• Organizes and manages health data ensuring accuracy and compliance.
• Answers incoming calls in a fast-paced call center environment.
• Schedules patient appointments and handles release of information.

Skills

Cultural sensitivity

Communication

Data entry

MS Office Suite

Education

High School diploma or equivalent

Job description

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Wood River Health is is now seeking a Patient Services Representative in our Call Center/Medical Records department! If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place!

Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance, tuition assistance, and much more!

Duties

The Patient Services Representative organizes and manages health information data by ensuring its quality, accuracy, accessibility, and security in both paper and electronic systems. Although Patient Services Representatives do not provide direct patient care, they work regularly with other healthcare professionals. The Patient Services Representative will participate in professional development by attending programs, workshops, in-services both internal and external, as well as department meetings, as needed. Essential Duties include:

• Import, scan, file and check documents for completeness, accuracy, and compliance with Wood River Health policies and procedures.
• Answering incoming telephone calls using technology in a fast-paced call center environment.
• Record all telephone calls/messages in EHR.
• Enter data, such as diagnostic procedures into EHR.
• Release patient information to persons or agencies according to Wood River Health policies and procedures.
• Maintain a variety of health record indexes or storage and retrieval systems to collect and store information.
• Schedule, cancel and reschedule patient appointments for behavioral health, community resources, and medical departments according to clinical protocols and department workflows using Nextgen scheduling.
• Utilize triage protocols for all inquiries to provide first call resolution. Determine which calls are appropriate for clinical staff.
• Protects patients' health information for confidentiality and data security.
• Provide education to patients on various services and offerings at WRH.
• Maintain strict confidentiality in all matters
• Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information
• Enliven and support the mission, vision, and values of Wood River Health
• Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards
• Performing other duties as assigned to meet business needs
  
  

Education & Experience

• High School diploma or equivalent
• Minimum of 1-year medical office experience preferred.
• Electronic Health Records experience preferred.
• Knowledge of medical terminology preferred.
• Must be able to work independently.
• Must be able to perform tasks with appropriate speed and accuracy.
• Must be able to work nights and weekends on a rotating basis.
• Must be able to work a hybrid model with a blend of in-office and remote work (based on the needs of the department).
• Ability to effectively use MS Office Suite, Internet, and email
• Cultural sensitivity necessary to work with a diverse patient and staff population
  
  

Wood River Health is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, disability status, national origin, sexual orientation, gender identity or expression, protected veterans status, or any other characteristic protected by law. We are actively seeking a diverse array of candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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