Patient Services Representative

Equiliem; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare services is seeking a compassionate and organized Patient Services Representative for a fully remote contract role. The successful candidate will assist patients with access to medical treatments, manage inquiries, and provide essential support, significantly contributing to patient care efficiency. This opportunity is ideal for individuals with a background in customer service or healthcare who thrive in dynamic environments.

Qualifications

• 3+ years of experience in healthcare services, customer service, or similar fields.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Respond to patient and provider inquiries regarding services and support.
• Guide patients through enrollment and co-pay assistance processes.
• Coordinate pharmacy services and resolve claims or billing issues.

Skills

Communication

Organizational Skills

Attention to Detail

Education

High school diploma or GED

Associate's or bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Patient Services Representative (Remote, Contract Role)

Position Overview:

We're seeking a highly organized and compassionate Patient Services Representative for a fully remote, contract opportunity. In this role, you'll interact directly with patients, healthcare providers, and caregivers to help support access to medical treatments, answer general inquiries, and complete related administrative tasks. This is an ideal position for someone with healthcare or customer service experience who thrives in a fast-paced, patient-focused environment.

Key Responsibilities:

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  Respond to incoming inquiries from patients and providers regarding services, benefits, or general support

  
  


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  Guide patients through enrollment and program support processes (e.g., co-pay assistance, Medicaid, prior authorizations)

  
  


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  Coordinate pharmacy services, provider communications, and order processing as needed

  
  


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  Resolve issues related to claims, billing, or documentation by researching and escalating appropriately

  
  


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  Communicate effectively via phone, email, fax, and online systems to gather and relay necessary information

  
  


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  Ensure all documentation is accurate, complete, and meets quality standards

  
  


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  Monitor case status and follow up with patients, providers, and internal teams to ensure timely resolution

  
  


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  Report trends, delays, or barriers to management for improvement opportunities

  
  


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  Work independently within defined procedures and performance metrics

  
  

Qualifications:

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  High school diploma or GED required; associate's or bachelor's degree a plus

  
  


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  3+ years of experience in healthcare services, customer service, medical billing, or a similar field (education may substitute for experience)

  
  


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  Proficient in Microsoft Office (Excel, Outlook, Word)

  
  


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  Excellent verbal and written communication skills

  
  


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  Strong organizational skills with attention to detail

  
  


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  Ability to navigate multiple systems and manage a high-volume workload

  
  


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  Familiarity with healthcare programs, medical claims, or insurance processes is preferred
  
  #ZR