Patient Service Representative - Remote (Mountain Time)

MedBridge Healthcare LLC; Greenville (SC); Remote; USD 35,000 - 50,000; Full time

Job summary

MedBridge Healthcare LLC is seeking a Patient Service Representative to enhance patient experiences through efficient scheduling and communication. This remote position requires strong customer service skills, attention to detail, and the ability to work with minimal distractions. The role is essential in providing high-quality service to patients while maintaining organizational standards.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) with company match

Qualifications

• 2-3 years of experience in customer service.
• Familiarity with medical terminology.
• Reliable home internet connection for remote work.

Responsibilities

• Assist with appointment scheduling and patient inquiries.
• Collect and enter patient demographic and insurance information.
• Ensure all patient interactions are handled professionally.

Skills

Customer service

Data entry

Communication

Time management

Attention to detail

Education

High school diploma or GED

Job description

1 week ago Be among the first 25 applicants

Description

About MedBridge

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer fully integrated, comprehensive services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders.

Position: Patient Service Representative

Location: This is a remote position. However, remote work is a privilege, not an entitlement. Adherence to productivity and professionalism is required to maintain eligibility.

Schedule: M-F: 9am - 5:30pm MDT; 10am - 6:30pm CDT

Candidates must reside in one of the following states: AR, AZ, CO, IA, IL, IN, MN, MO, MS, ND, SD, and TX

Position Overview

The Patient Service Representative plays a vital role in supporting a smooth and efficient patient experience by assisting with appointment scheduling and related inquiries. This position requires frequent interaction with patients and demands strong communication skills, attention to detail, and a proactive, solution-oriented mindset. The ideal candidate will be organized, personable, and committed to delivering exceptional service at every touchpoint.

Key responsibilities include communicating effectively with patients, verifying personal and demographic information, maintaining accurate records, and scheduling procedures. The Patient Service Representative ensures all interactions are handled with professionalism and that services are delivered in a timely and efficient manner.

Key Responsibilities

Job Responsibilities will include but not limited to

• Answering and making calls consistently throughout the day
• Managing patient intake and scheduling appointments
• Collecting patient demographic and insurance information
• Accurately entering demographic and insurance data into the Electronic Medical Records (EMR) system
• Addressing patient questions, inquiries, and concerns regarding their accounts
• Assisting with call screening and taking messages
• Ensuring insurance coverage meets requirements for scheduled services
• Communicating with referral sources to gather additional information or provide updates on patient scheduling
• Performing additional duties as needed or assigned
• No missed work, early leave, or late arrivals during a 90-day probationary period
  
  

Job Qualifications

• High school diploma or GED equivalent
• 2-3 years of experience in customer service, data entry, and scheduling
• Familiarity with medical terminology
• Strong multitasking abilities
• Excellent time management skills
• Clear and effective communication skills
• High attention to detail
• Ability to work remotely with minimal distractions, maintaining an office-like environment
• Proven track record of excellent attendance in previous roles
• Reliable home internet connection with appropriate speeds for remote work *
  
  

Additional Expectations

• Maintain a high level of detail and organization in all tasks.
• Adhere to a 90-day probation period with no missed days, tardiness, or early departures.
• Demonstrate the ability to handle high-pressure situations with professionalism.
  
  

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Additional benefits available.
  
  

Equal Employment Opportunity

MedBridge Healthcare LLC and its subsidiaries are committed to providing equal opportunities to all individuals, regardless of race, color, religion, ethnicity, gender, age, disability, sexual orientation, gender identity, veteran status, or other legally protected characteristic.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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