Patient Services Representative - Front Desk - Cartersville, GA

southeastdermatology; Cartersville (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

southeastdermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities, impacting patient experience and operational efficiency.

The ideal candidate will have 0-2 years of customer service experience in a medical office, be proficient with billing processes, and navigate multiple computer systems.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service in a medical office.
• Proficient in collecting patient payments at the time of service.
• Able to navigate multiple computer systems and Microsoft Office.
• Spanish language skills preferred.

Responsibilities

• Greet patients and manage registration and scheduling with high service standards.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized front desk and lobby.
• Enter referrals, manage patient records, and ensure charts are up to date.
• Support billing processes and ensure timely patient payments.
• Demonstrate reliable attendance and punctuality.
• Assist with additional duties as assigned.

Skills

Customer service

Medical office experience

Bilingual Spanish

Microsoft Office

Computer systems navigation

Education

High school diploma or equivalent

Tools

Billing software

Job description

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Essential Functions:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 0-2 years of customer service experience, in a medical office.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Bilingual in Spanish Preferred.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

Physical Requirements:

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements:

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.