Patient Services Representative

Elite-Therapy-Solutions; Greenville (SC); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Elite Integrated Therapy Centers in Greenville, SC seeks a dedicated Patient Services Representative to join our team and support new patients and initial evaluations.

The role emphasizes accurate data gathering, scheduling per client instructions, and managing authorizations while delivering courteous service to both internal and external customers. This full-time, in-person position offers comprehensive benefits.

Qualifications

• Experience gathering and inputting critical data for new patients and evaluations.
• Scheduling patients per client instructions.
• Maintaining authorizations and insurance verifications.
• Ability to handle upset patients and maintain confidentiality.

Responsibilities

• Plan daily work with team lead.
• Answer phones promptly and route messages.
• Distribute messages and document in patient accounts.
• Communicate emergency information to clients.
• Perform daily closing procedures.
• Maintain weekly self-assessment with team leader.
• Complete assigned daily tasks.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Problem solving

Tools

Access

Excel

Outlook

Word

HR Systems

Job description

Elite Integrated Therapy Centers is looking for someone to join their team!

This Patient Services Representative Flex position is responsible for accurately and consistently gathering and inputting all “Critical Data” for New Patients and Initial Evaluations, scheduling patients in accord with instructions by the client, upkeeping, and maintaining authorizations.

Patient Services Representative DUTIES AND RESPONSIBILITIES:

• Plans Patient Services Representative work for the day with team lead.
• Checks messages and distributes accordingly
• Performs Patient Services Representative call duty; answers the phones with a pleasant demeanor, no later than the third ring, with the appropriate client designation, and messages need to be delivered appropriately and noted in patient accounts.
• Communicates with client any emergency information immediately.
• Performs daily closing procedures (clean workstation).
• Maintains a weekly self-assessment and discusses with team leader.
• Performs specific daily tasks on the day they are assigned
• Performs other related duties as assigned by management.

Patient Services Representative QUALIFICATIONS:

• Computer skills required: Database Software (Access); Spreadsheet Software (Excel); Human Resource Systems; Word Processing Software (Word); Electronic Mail Software (Outlook).

Other Patient Services Representative skills required:

• Be able to perform insurance verifications and authorizations for all insurances according to standard.
• Demonstrate on the job knowledge of how to deal with upset patients.
• Able to utilize all the tools available in the software to improve workflow.
• Demonstrates good customer service to both internal and external customers.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person