Patient Services Representative

Lifepoint Health®; Gallatin (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health (Medical, Dental, Vision) & 401

Competitive Paid Time Off

Employee Assistance Program

Tuition Reimbursement/Assistance

Job summary

Lifepoint Health, operator of Highpoint- Family Wellness Gallatin, is hiring a Patient Services Representative to handle reception, admissions, and clerical tasks. You will verify insurance, collect payments, and guide patients through the registration process with accuracy and courtesy.

The role reports to the Assistant Director of Patient Registration and supports the patient access team in coordinating care and documentation for admissions and scheduling.

Qualifications

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Interviews patients for all pertinent account information and verifies insurance coverage.
• Meets with patient or caregiver to exchange information and explain processes.

Responsibilities

• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Collects co-pays and other funds from patients.
• Distributes and explains forms to patients or family members and ensures required signatures.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Your Experience Matters

At, Highpoint- Family Wellness Gallatin we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Your Experience Matters

At, Highpoint- Family Wellness Gallatin we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees


• Competitive Paid Time Off


• Employee Assistance Program - mental, physical, and financial wellness assistance


• Tuition Reimbursement/Assistance for qualified applicants


• And much more...

Job Summary

Patient Services Representative

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to: Assistant Director of Patient Registration

Essential Functions:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.


• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.


• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.


• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.


• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.


• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.


• Collects co-pays and other funds from patients based upon established criteria.

Education

High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.

Experience:

Billing or collection experience preferred. Computer experience required.

EEOC Statement

Highpoint- Family Wellness Gallatin is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.