Patient Services Representative

Lifepoint Health®; Carthage (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Lifepoint Health® is seeking a Patient Services Representative at Highpoint- Family Wellness Carthage to perform receptionist, registration, and clerical duties for direct and scheduled admissions. The role includes interviewing patients, verifying insurance, and handling payments and documentation.

Join a team focused on accurate data, patient communication, and collaboration with physicians and staff to ensure smooth admissions and patient care.

Qualifications

• High school diploma or equivalent; 3 years of directly related experience may substitute for the required education.
• Billing or collection experience preferred. Computer experience required.

Responsibilities

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Interviews patients for all pertinent account information and verifies insurance coverage.
• Distributes and explains forms, documents, and educational handouts to patients or family members; ensures signatures are obtained for treatment.
• Communicates with admitting physician's office, nursing unit staff, and other personnel regarding admission.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Collects co-pays and other funds from patients based upon established criteria.

Skills

Registration processes

Insurance verification

Communication with patients

Billing/collections

Education

High School Diploma

Tools

Registration system

Job description

Your Experience Matters

At, Highpoint- Family Wellness Carthage we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Your Experience Matters

At, Highpoint- Family Wellness Carthage we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary

Patient Services Representative

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to: Assistant Director of Patient Registration

Essential Functions

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.

Education

High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.

Experience

Billing or collection experience preferred. Computer experience required.

EEOC Statement

Highpoint- Family Wellness Carthage is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.