Patient Services Representative

Cataract & Laser Institute; Fort Wayne (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

6.5 paid holidays

2 floating holidays

PTO 8 days

Health, dental, vision

401k

Certification program growth

Job summary

Cataract & Laser Institute in Fort Wayne, IN seeks a Patient Services Representative to coordinate communication between patients and clinicians, verify insurance, and manage administrative tasks. You will check in/out patients, schedule visits, answer inquiries, and assist with billing and referrals in a busy ophthalmology setting.

The role involves maintaining accurate charts, supporting a smooth patient flow, and contributing to a clean, safe clinic environment.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phones, schedule appointments, assist in patient communications and recalls
• Explain billing policies and respond to questions about procedures
• Prepare patient charts prior to appointment and update on arrival
• Verify insurance information, post payments, file clean claims, and manage referrals
• Balance cash, process deposits, and generate essential reports at day end
• Monitor patient flow and communicate delays to staff
• Maintain a safe, clean medical office environment
• Perform other duties as directed by the office manager and doctors

Skills

Customer service

Phone communication

Insurance verification

Scheduling

Tools

EHR

Job description

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

What We Offer

• Hourly wage starting at $16.50 or more, based on previous experience


• 6.5 paid holidays per year + 2 floating holidays


• Approximately 8 days of PTO within first year


• Full slate of benefits to include health, dental, vision, and 401k


• Growth and wage increase through company paid certification program

Essential Responsibilities

• Greet patients in a friendly, professional manner


• Answer phone calls, schedule appointments, assist in patient communications and recalls


• Respond to patient inquiries about billing, procedures, policies and available services


• Prepare patient chart prior to appointment and complete upon patient arrival


• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR


• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports


• Monitor patient flow throughout the office, properly communicating delays


• Provide a safe and clean office environment


• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.


• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.


• Work Environment: Professional medical office environment.