PRAC Patient Access Representative - Coastal Vascular & Interventional

Sca-Health-; Pensacola (FL); Hybrid; USD 22,000 - 34,000; Full time

Job summary

SCA Health is seeking a Patient Access Representative to manage patient registration and scheduling across our clinics. You will serve as a patient advocate, coordinating with surgeons, staff, and patients to deliver a smooth clinic experience.

The role requires experience in a healthcare setting, strong communication skills, and the ability to work with EHR systems like Epic or Cerner. Remote or onsite work may be required per practice needs.

Qualifications

• Proven experience in healthcare or customer service.
• Knowledge of EHR systems such as Epic or Cerner is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Answer incoming calls and route inquiries professionally.
• Register patients with demographics, insurance, and contact details.
• Schedule, reschedule, and cancel appointments in the EHR.
• Verify insurance eligibility and obtain authorizations where needed.
• Maintain patient confidentiality per HIPAA.

Skills

Strong communication

Multitasking

Microsoft Office

EMR software

Medical terminology

Education

High school diploma or equivalent

Associate degree or healthcare certification preferred

Tools

Epic

Cerner

Job description

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Patient Access Representative is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.

• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and elevate when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a healthcare or customer service setting.
• 4-5 years of relevant experience
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.
• Interfaces well with patients, staff, and physicians
• Strong working knowledge of patient access workflows and processes
• Knowledge of EMR software and its use
• Knowledge of basic computer language and functions
• Knowledge and understanding of medical terminology
• Excellent people and communication skills
• Work is performed in an office environment or remotely depending on what is required by the practice.
• Some bending and stretching required
• Use of telephone is required
• Manual dexterity required for computer keyboard
• Occasionally lifts and carries items weighing up to 50 pounds

USD $16.00/Hr. USD $24.53/Hr.