Patient Services Representative

Universal Primary Care; City of Olean (NY); On-site; USD 22,000 - 26,000; Full time

Job summary

Universal Primary Care in Olean, NY is seeking a Patient Services Representative to join our team of professionals.

As the first point of contact, you will greet patients, collect copayments, explain financial responsibilities, update demographics and insurance data, and schedule follow-up visits.

The role emphasizes outstanding customer service, clear communication, HIPAA compliance, and helping patients understand their benefits and navigate the clinic’s services.

Qualifications

• High School Diploma or equivalent required.
• Clerical certificate or degree preferred.
• Excellent professionalism, interpersonal skills, customer service, written and oral communication, listening, and organizational skills.
• Experience in a medical office setting and medical office tasks preferred.
• Experience with eClinicalWorks (EHR) preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Welcomes patients on arrival and promotes patient-centered service.
• Answers phones promptly with courteous, high-quality service.
• Educates patients on copayments, collects payments, and updates insurance data.
• Schedules follow-up appointments and connects patients to financial advocacy resources.
• Verifies insurance benefits and assists with HIPAA-compliant documentation.
• Supports office administration, including scanning medical records and faxing.

Skills

Professionalism

Interpersonal skills

Customer service

Written & verbal communication

Listening skills

Organizational skills

Education

High School Diploma or equivalent

Clerical certificate or degree

Tools

EHR: eClinicalWorks

Job description

• Location 135 North Union Street,Olean, NY, 14760,United States
• Base Pay $16.42 - $18.95 / Hour
• Job Category Other
• Employee Type FT Non-Exempt
• Manage Others No

ESSENTIAL FUNCTIONS:

• Provide a warm greeting for all patients
• Answers phones timely, in a polite manner, while continually providing excellent customer service
• Responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence
• Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication
• Display strong customer service skills that ensure that patients and family members have the desired patient experience
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Requirements

EDUCATION/EXPERIENCE:

• High School Diploma or equivalent required
• Clerical certificate or degree is preferred
• Must posses excellent professionalism, interpersonal skills, customer service skills, written and oral communication skills, listening skills, and organizational skills
• Experience in a medical office setting and medical office tasks preferred
• Experience with eClinicalWorks (EHR) preferred
• Knowledge of medical terminology preferred

Summary

Universal Primary Care (UPC) is looking for a an energetic, self motivated, patient services representative to join our amazing team of professionals in Olean, NY!

Join our team as a Patient Services Representative and play a vital role in providing exceptional care to our patients. As a key point of contact for patients, you will contribute to their overall experience by delivering outstanding customer service and ensuring smooth operations within the clinic.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. A Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired experience.

Everyone is welcome here. We are actively seeking diverse candidates to join the UPC team and encourage applications from candidates of color. UPC is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, veteran, or disability status.