Patient Services Representative

MCRM Fertility; Chesterfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

MCRM Fertility in St. Louis, MO, is seeking a Patient Services Representative to be the first point of contact for patients. This full-time role requires warmth, professionalism, and the ability to manage patient flow in a fertility clinic environment.

Responsibilities include greeting patients, processing payments, handling calls, assisting with forms, and ensuring HIPAA compliance. A bilingual (English/Spanish) candidate with strong customer service skills is highly valued.

Qualifications

• Demonstrated experience delivering exceptional customer service in a professional setting.
• Bilingual in English and Spanish is highly valued.
• Comfort managing competing priorities in a fast-paced clinical environment.
• Proficiency with EHR systems or ability to learn software quickly.
• Familiarity with insurance verification and clinic procedures is a plus; training provided.
• High school diploma is required; associate or bachelor's degree is preferred.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route to the right teams by urgency.
• Guide patients through clinic policies and assist with required forms.
• Verify and document insurance benefits in patient charts.
• Log all interactions in the electronic health record (EHR).
• Coordinate with care teams on schedule changes and patient flow.
• Handle filing, scanning, and faxing to support clinic operations.
• Uphold HIPAA regulations and maintain patient confidentiality.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Attention to detail

Education

High school diploma

Tools

EHR systems

Job description

About MCRM Fertility At MCRM Fertility, we're more than a fertility clinic, we're a compassionate partner in our patients' journeys toward parenthood. As a leader in reproductive medicine, we combine cutting-edge science with personalized, patient-centered care to deliver exceptional outcomes and experiences. We're growing and looking for dedicated, empathetic professionals to join our team and help transform lives every day.

About MCRM Fertility At MCRM Fertility, we're more than a fertility clinic, we're a compassionate partner in our patients' journeys toward parenthood. As a leader in reproductive medicine, we combine cutting-edge science with personalized, patient-centered care to deliver exceptional outcomes and experiences. We're growing and looking for dedicated, empathetic professionals to join our team and help transform lives every day.

The Role

Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time position based out of our St. Louis, MO location. We are looking for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.

Schedule

This position is full-time, at 40 hours per week, working 7:30 am-4:00 pm, Monday through Friday, with occasional weekend coverage (about once per month).

If you have been looking for meaningful, professional work that fits around your life without sacrificing a predictable routine, this role was built for that.

What You’ll Do

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support clinic operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

What We’re Looking For

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they are stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate or bachelor's degree preferred

Join Us

At MCRM Fertility, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.