Patient Services Representative

UPMC; Carlisle (Cumberland County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Pulmonary and Sleep Medicine in Carlisle, PA, is seeking a Patient Services Representative to join a dedicated team delivering exceptional patient care. This on-site, full-time role supports patient check-in, registration, payments, scheduling, and portal promotion within a welcoming office environment.

The position features a Monday–Friday schedule, 8:00 AM–4:30 PM, with no weekends or holidays, and travel up to 25% may be required based on business needs.

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.
• Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration and demographic information during check-in and checkout.
• Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.
• Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.
• Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.
• Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.
• Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.
• Verify insurance coverage and benefits through online verification systems and telephone inquiries.
• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.
• Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.
• Perform administrative duties including scanning medical records, processing documentation, and faxing.
• Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.
• Support efficient daily office operations while delivering outstanding customer service and patient-centered care.

Job description

Patient Services Representative

UPMC Pulmonary and Sleep Medicine
11 Sprint Drive, Suite B
Carlisle, PA 17015

Join UPMC Pulmonary and Sleep Medicine as a Patient Services Representative and become an important part of a dedicated team focused on delivering exceptional patient care. Our office offers a welcoming environment, a supportive team culture, and the opportunity to make a difference in patients' healthcare experiences every day.

Schedule

• Full-time, 40 hours per week


• Monday through Friday


• 8:00 AM to 4:30 PM


• No weekends or holidays required


• On-site position

Why Join Our Team?

• Friendly, close-knit office environment


• Great team culture with supportive colleagues


• Opportunity to work within a respected healthcare organization

Additional Information

• Travel may be required up to 25% based on business needs.

Ready to bring your customer service skills to a team dedicated to exceptional patient care?

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.


• Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.


• Collect copayments and other applicable patient payments at the point of service.


• Confirm and update patient registration and demographic information during check-in and checkout.


• Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.


• Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.


• Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.


• Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.


• Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.


• Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.


• Verify insurance coverage and benefits through online verification systems and telephone inquiries.


• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.


• Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.


• Perform administrative duties including scanning medical records, processing documentation, and faxing.


• Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.


• Support efficient daily office operations while delivering outstanding customer service and patient-centered care.