Patient Svcs Representative

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 28,000; Full time

Job summary

UPMC University of Pittsburgh Physicians in Pittsburgh is hiring a Full-Time Patient Services Representative to support the Department of Neurological Surgery. You will greet patients, explain copayments, schedule follow-ups, and help patients navigate self-arrival technologies.

Preferred but not required: Epic experience and knowledge of insurance and referrals. You will work Monday through Friday, 7:30 am to 4:00 pm or 8:00 am to 4:30 pm at 200 Lothrop St, Ste A402, with on-site parking noted

Qualifications

• Preference for Epic experience and knowledge of insurance and referrals.
• Experience in customer service preferred.
• HIPAA rules and financial responsibility awareness required.

Responsibilities

• Greet patients warmly upon arrival and ensure a positive UPMC Experience.
• Assist with administrative duties such as scanning medical records and faxing.
• Guide patients in using self-arrival technology or check-in at desk.
• Schedule follow-up appointments and connect patients with resources she/he may need.
• Confirm/verify insurance benefits and assist with registration for MyUPMC portal.
• Collect copayments and any other applicable patient payments at the point of service.
• Provide information and educate patients about financial obligations.

Skills

Customer service

Communication skills

Financial responsibility

HIPAA knowledge

Tools

Epic Systems

Job description

UPMC University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support the UPP Department of Neurological Surgery.

Hours: Monday through Friday, 7:30 am to 4:00 pm or 8:00 am to 4:30 pm.

Location: 200 Lothrop St, Ste A402. Please note that on-campus parking is not available.

Department Details: Join a supportive team of strong communicators who work collaboratively to create positive experiences for our patients every day.

The following experience is preferred, but not required: Epic experience, and knowledge of insurance and referrals.

Purpose

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout