Patient Services Representative

UPMC; Bridgeville (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to welcome patients, educate on copayments and financial obligations, collect payments, and schedule appointments. The role involves updating patient information, connecting patients to financial resources, and promoting the MyUPMC platform.

The position emphasizes service excellence, accurate insurance verification, and assisting patients with biometrics and consent forms to ensure a positive UPMC experience for patients and families.

Qualifications

• Greet patients and provide courteous service.
• Assist with financial education and verify insurance.
• Schedule follow-up appointments and update patient records.
• Promote MyUPMC and connect patients to resources.

Responsibilities

• Greet patients, guide self-arrival tech, collect copayments at the point of service.
• Confirm/update patient information and schedule follow-ups; connect to ancillary services.
• Provide clear instructions and follow up on unresolved needs for service recovery.
• Register biometrics, verify insurance, obtain consent forms; promote MyUPMC.
• Handle calls and perform administrative tasks as needed.

Skills

Customer service

Medical office experience

Payment collection

Scheduling appointments

Tools

MyUPMC

Biometrics system

Job description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will primarily work Monday through Friday daylight shifts, from 8:0 am - 4:30 pm

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.