Patient Services Representative (Renaissance Family Practice, Hampton)

UPMC; Allison Park (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Renaissance Family Practice, Hampton OP Center is seeking a full-time Patient Services Representative. The role runs Monday through Friday with daylight hours (7:30am–4:00pm or 8:00am–4:30pm) and no evenings or weekends, supporting patient check-in, education on financial obligations, and appointment scheduling.

You will welcome patients, assist with self-arrival technology, collect copayments, verify insurance, and help patients navigate the MyUPMC portal for a smooth, patient-centered

Qualifications

• Welcomes patients and explains self-arrival technologies and portal tools.
• Educates patients on copayments and financial obligations and collects payments when applicable.
• Schedules follow-up appointments and refers to financial advocacy resources as needed.
• Verifies and updates patient demographics and insurance information.

Responsibilities

• Provide a warm greeting for all patients and guides for self-check-in.
• Collect copayments and other patient payments at the point of service.
• Register or update patient information and schedule follow-ups at checkout.
• Direct calls, route to appropriate areas, and support administrative tasks.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Tools

Biometrics program

MyUPMC portal

Job description

UPMC Renaissance Family Practice, Hampton OP Center is hiring a full-time Patient Services Representative to join their team! This is a Monday through Friday daylight position with the hours of 7:30am to 4pm and 8am to 4:30pm. No evenings or weekends!

Purpose

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.