Patient Services Representative

UPMC; Sewickley (Allegheny County); On-site; USD 33,000 - 42,000; Full time

Job summary

UPMC seeks a Patient Services Representative to greet patients, collect copayments, and schedule appointments. The role supports financial education, insurance verification, and access to MyUPMC resources in a fast-paced outpatient environment.

The position emphasizes excellent customer service, accuracy in registration, and coordination across departments to ensure a positive patient experience at UPMC facilities.

Qualifications

• High school graduate or equivalent is required.
• Experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous Outpatient office experience is preferred.
• Must be able to function and multi-task in a high volume environment with several different departments.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients warmly at check-in and collect copayments.
• Confirm/update patient information and schedule follow-up appointments.
• Provide clear instructions and follow up on unresolved patient needs.
• Register patients for Biometrics and promote MyUPMC.
• Assist with financial education and verify insurance.
• Handle phone calls and assist with administrative tasks.

Skills

Customer service

Communication

Multitasking

Typing

Education

High school diploma

Tools

Epic

Medipac

MyUPMC

Job description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. This position will work Monday through Friday daylight shift. Occasional travel to other UPMC Children's Hospital locations may be required.

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.
• High school graduate or equivalent is required.
• Experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous Outpatient office experience is preferred
• Must be able to function and multi-task in a high volume offer with several different departments.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.

Licensure, Certifications, and Clearances:

• Act 31 / Act 33 / Act 34 / Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran