Patient Services Representative

Mosaic Community Health; Bend (OR); On-site; USD 34,000 - 44,000; Full time

Job summary

Mosaic Community Health is seeking a Patient Services Representative in Bend, OR to support clinic operations with friendly, professional customer service both over the phone and in person. You will greet patients, register them, schedule visits, maintain accurate records, and assist with payments and documentation as needed.

The role requires at least one year of customer service or administrative experience, high school diploma or GED, and strong math and office skills.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service or administrative experience.
• Bilingual Spanish skills are a plus and helpful in patient interactions.

Responsibilities

• Check patients in and out for appointments and update records.
• Register patients and schedule appointments according to provider schedules and protocols.
• Process applications and income calculations for sliding scale submissions.
• Answer phones and provide timely, accurate customer service.

Skills

Office policies

Math skills

Office equipment

Microsoft Office

Spanish language

Education

High School/GED

Job description

The Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in‑person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

Responsibilities

• Accurately check patients in and out for all patient appointments and updates patient record.
• Process the application and income calculations for submitting sliding scale applications to the supervisor.
• Schedule patients in accordance with established provider schedules and clinic protocols.
• Answer phone calls and questions, providing timely, accurate, and quality customer service.

Skills & Knowledge

Knowledge of standard office policies and procedures. Strong math skills. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Knowledge of Microsoft Office software products preferred. Fluency in Spanish preferred.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Education

Required

High School/GED or better.

Experience

A minimum of one year of customer service or other administrative experience.

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.