Patient Care Representative - Regional Resource Pool

Mosaic Life Care; Saint Joseph (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free on-site parking

Wellness programs

On-site health clinic

Virtual health clinic

Job summary

Mosaic Life Care in Missouri is seeking a Clinic Patient Care Representative to support patient flow, collect information, and assist with front desk duties in the provider's office. You will work under supervision and may cover leaves or vacancies, rotating between units as needed.

Responsibilities include greeting patients, documenting responses, managing registrations, and coordinating appointments while maintaining medical records and insurance paperwork.

Qualifications

• H.S. Diploma required.
• BLS certification required within 90 days.
• CNA or Medical Assistant training preferred.
• Experience in physician’s office or healthcare setting preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and escort patients to exam room.
• Interview patients and document responses in medical records.
• Maintain examination room and equipment.
• Assist provider during exams and procedures as trained.
• Perform EKGs, specimen collection and point-of-care testing.
• Schedule, reschedule, and cancel appointments; check in/out patients.

Skills

Patient care coordination

Communication skills

Customer service

Attention to detail

Education

H.S. Diploma

CNA or Medical assistant training

Tools

Electronic data entry

Job description

Job Description

Will perform and coordinates patient care on nursing unit(s) as assigned on a daily basis according to standards. May cover extended leaves of absence and/or excessive vacancies. Opportunities may include the ability to work from 2 to 6 weeks on a unit then rotate to another unit. Will work under the supervision of a Director and Associate Director. The Clinic Patient Care Rep provides a wide range of assistive services to promote patient flow, patient information gathering and patient care in the clinic setting. Performs front desk duties for the Provider's office to support patient care delivery and follow up.

Responsibilities

• Greets and escorts patient to exam room.
• Interviews patient and documents patient’s response in the medical record according to standard.
• Maintains examination room and equipment.
• May assist provider during physical examination, and certain special procedures as instructed.
• Performs EKG’s, specimen collection and point of care testing with appropriate training and competencies.
• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic. Assists with front office duties as requested.
• Completes patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
• Requests payment, balances receipts for deposit, prepares deposit, reconciles and completes daily reports and work lists.
• Other duties as assigned

Education

• H.S. Diploma - Required
• Certified Nursing Assistant or Medical assistant training - Preferred

Work Experience

• Physician’s office or healthcare setting - Preferred
• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Basic Life Support (BLS) - Required within 90 Days

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Starting rate is $16.48

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• Fine motor skills required, eye\hand coordination, walk, ability to speak clearly, hear answer phone, electronic data entry.

Interpersonal Skills

• Displays a friendly, positive attitude and communicates with patients, families, physicians and co-workers in a professional manner.
• Ability to communicate in verbally and written.

Essential Physical Requirements

• Must move, kneel, crouch, stoop, reach, stand, push, pull, and lift.
• Must follow good body mechanics.

Essential Mental Abilities

• Ability to collect thorough information regarding patient's condition and evaluate effects of care; must be able to visually inspect patient's condition.
• Problem solve, manipulate numbers, adaptability, interpret data, calculate, comprehend, understand, explain, assess, evaluate short term and long term memory.

Essential Sensory Requirements

• Ability to visually assess patient condition; must be able to communicate with patient in order to assess condition and evaluate effects of care.
• Visual, hearing, feeling, smell.

Exposure to Hazards

• Body fluids, needles, cuts, blood products, back injuries and any other medical office related hazards.

ABOUT US

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.