Daily Operations Float (Patient Access & Centralized Scheduling)

Fox Valley Orthopedics; Geneva (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Fox Valley Orthopedics in Geneva and Elgin, IL is seeking an Administrative Assistant to provide front-desk and registration support for designated physicians. You will greet patients, handle calls, schedule appointments, collect information, and maintain records.

This full-time role requires the ability to travel between locations, rotate evenings and weekends, and pass background, TB, and drug screening. Starting pay is $20–$22 per hour.

Responsibilities

• Greet and direct patients.
• Answer telephone calls and assist or direct callers as appropriate.
• Perform registration ensuring timely and accurate completion of documentation.
• Schedule patient appointments and/or tests and assist in obtaining necessary referrals.
• Maintain accurate and complete patient records.
• Facilitate internal communication regarding physician schedule changes and issues pertaining to patient care.
• Obtain accurate patient information when answering and returning telephone calls.
• Transfer calls and/or patient cases to the appropriate departments.
• Check patients in using electronic tools and paper forms to ensure all necessary information and documents are obtained.
• Facilitate scheduling and registration of Urgent Care patients.
• Collects and processes payments keeping an accurate record of payments received.
• Performs other duties as assigned.

Job description

FOX VALLEY ORTHOPEDICS
Where Innovation Meets Comprehensive, Personalized Care
FOX VALLEY ORTHOPEDICS
Where Innovation Meets Comprehensive, Personalized Care
Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of
Position Summary
Responsible for providing administrative support to designated physicians, including answering telephones, performing registration duties, scheduling appointments, and updating patient accounts.
Locations: Geneva and Elgin, Illinois (must be able to travel between locations)
Status: Full-Time (40 Hours/week)
Hours: Monday - Friday, including rotating evenings and rotating weekends
Starting Pay Range: $20 - $22/Hour
Essential Job Functions

• Greet and direct patients.
• Answer telephone callas and assist or direct callers as appropriate.
• Perform registration ensuring timely and accurate completion of documentation.
• Responsible for scheduling patient appointments and/or tests and assisting in obtaining necessary referrals.
• Maintain accurate and complete patient records.
• Facilitate internal communication regarding physician schedule changes and issues pertaining to patient care.
• Obtains accurate patient information when answering and returning telephone calls.
• Transfers calls and/or patient cases to the appropriate departments.
• Checks patients in using both electronic tools and paper forms to ensure all necessary patient information and documents are obtained, including insurance card/information, patient identification, physician and insurance referrals, and personal/work injury/third party information as necessary.
• Facilitates the scheduling and registration of Urgent Care (unscheduled) patients.
• Collects and processes payments keeping an accurate record of payments received.
• Performs other duties, as assigned.

Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.