Patient Service Representative PRN

Fortsmithhospital; Fort Smith (AR); On-site; USD 30,000 - 42,000; Part time

Job summary

Fortsmithhospital is seeking a Patient Services Representative (PRN) to support the Emergency Center’s patient flow. The role focuses on accurate registration, cash handling, and maintaining a welcoming front desk environment while upholding patient confidentiality and safety.

Ideal candidates have a high school diploma and at least 2 years in a PSR role within hospital/ER settings, with strong communication and organizational skills. ER experience with scheduling is preferred.

Qualifications

• Experience in medical registration, admitting and scheduling in ER settings.
• Experience with EMR/EHR and hospital front desk processes.
• Strong communication and interpersonal skills with patients and staff.

Responsibilities

• Greet patients and direct them to appropriate services.
• Collect demographic information and obtain signatures for billing accuracy.
• Process payments (co-pays, balances) and reconcile daily ledgers.
• Maintain a clean, welcoming front desk area and handle phone inquiries.
• Communicate effectively with patients, families, physicians, and team members.
• Attend monthly staff meetings and participate in performance improvement activities.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

Patient Service Representative PRNThe **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required*** High School Diploma or equivalent* Minimum of 2 years of experience in a **Patient Services Representative (PSR)** role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred**Essential Job functions and responsibilities**1. **Front Desk Operations:*** Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:*** Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:*** Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:*** Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:*** Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:*** Assist management with additional tasks or projects as assigned**Nonessential Job functions:*** Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies*** Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:*** Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:*** OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials