Patient Services Representative

Acton Medical Associates; Acton (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Services Representative to be the first point of contact for patients. This role is vital to ensuring a welcoming and efficient experience at the practice. Responsibilities include checking in patients, verifying insurance, and scheduling appointments. Ideal candidates will possess strong customer service skills, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Join a dedicated team committed to providing exceptional care and support to patients in a collaborative setting.

Qualifications

• Customer service role at a busy medical practice.
• Ability to adapt and respond to different patient needs.

Responsibilities

• Greet and check in patients for appointments.
• Verify insurance and demographic information.
• Schedule patients for follow-up or future appointments.

Skills

Customer support/service experience

Active listening

Good communication skills

Ability to multi-task

Time management

Education

High school education or equivalent

Tools

Multi-line phone

Basic computer systems

Job description

Join to apply for the Patient Services Representative role at Acton Medical Associates

1 month ago Be among the first 25 applicants

Join to apply for the Patient Services Representative role at Acton Medical Associates

Acton Medical Associates provided pay range

This range is provided by Acton Medical Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.00/hr

Acton Medical Associates, PC is looking for a Patient Services Associates to join our team! This role is essential to our practice, as the Patient Services Team are the first point of contact for patients arriving for their appointments.

Full Time or Part Time is currently available.

The Patient Services role is a customer service role at our busy medical practice. Daily tasks include:

• Greet and check in patients for appointments
• Verify insurance and demographic information
• Process co-payments
• Schedule patients for follow-up or future appointments
• Answer patient phone calls regarding appointments
• Ensure our patients feel comfortable, welcomed, and have the best experience possible at our practice
  
  

Candidates Should Have

• High school education or equivalent
• Ability to multi-task, prioritize workload, manage time effectively and perform under pressure
• Customer support/service experience
• Active listening and good communication skills
• Ability to use/learn a multi-line phone and basic computer systems (Word processing, database navigation)
• Customer orientation and ability to adapt/respond to different patient needs
• Medical office experience a plus
  
  

Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Acton Medical Associates by 2x

Get notified about new Patient Service Representative jobs in Acton, MA.

Patient Experience Representative II - Jamaica Plain : Hybrid

Patient Services Representative - Adult Diabetes Clinic - Joslin Diabetes Center

Patient Experience Representative: 100% in person

Patient Call Representative and Finance Assistant - Hybrid/Remote

Patient Experience Representative II- Call Center

Patient Experience Representative I- Sports Medicine

Patient Call Representative and Finance Assistant - Hybrid/Remote

Elliot Health System - Patient Service Representative - Pediatrics at Windham - Full Time

Patient Experience Representative: 11pm-7:30am Sunday-Thursday.

Patient Experience Representative I- ORL

Foundation Medical Partners - Patient Service Representative - Nashua Center for Healthy Adults - Full Time

Patient Scheduling Coordinator - Joslin Diabetes Center

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.