Patient Services Representative

Shady Grove Fertility; Leesburg (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Job summary

US Fertility is seeking a dedicated Patient Service Representative for its Leesburg, VA location. The role focuses on patient accounts, scheduling, and ensuring efficient clinic operations within a leading network of fertility specialists.

Key qualifications include insurance/benefits knowledge, strong communication, and customer service excellence. OB/GYN office experience is a plus, with a 6:45 AM–3:45 PM weekday schedule and occasional weekend coverage.

Qualifications

• Knowledge of insurance, benefits, medical terminology and medical billing.
• Proven communication skills, customer service oriented, detail oriented.

Responsibilities

• Maintain patient accounts by collecting and updating personal financial and insurance information.
• Schedule appointments and manage patient flow to optimize provider time and room utilization.
• Address patient issues and ensure timely resolutions; provide clear information on benefits and options.
• Greet patients and visitors with a high level of service and professionalism.

Skills

Insurance/benefits knowledge

Strong communication

OB/GYN office experience

Customer service excellence

2+ years experience

Job description

Build What Matters Most-Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility-we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Patient Service Representative to join our team at Shady Gove Fertility in Leesburg, Virginia.

• Schedule: Monday through Friday, from 6:45 AM to 3:45 PM. 1 to 2 weekends and holidays per year in our Fairfax office.
• Compensation: $20 to $23 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers-and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.

In this role, the Patient Service Representative will:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

What You’ll Bring

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience- individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include

• Minimum 2 years of applicable work experience
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members-professionally and personally-across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.