Patient Services Rep I — Front Desk & Scheduling

Midwest Vision Partners; Kent (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Paid time off (PTO)

7 company holidays

401(k) with company match

People, Passion, Purpose and Progress

Inspirational culture

Job summary

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients, verify information, collect co-pays, and register patients in the billing system. You will play a key role in maintaining smooth communication between patients, providers, and clinical staff, while handling scheduling inquiries and assisting with related tasks.

This position requires strong verbal and written communication, the ability to manage patient flow, and meticulous accuracy in documentation.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past-due balances, and fees; ensuring proper completion of all forms; updating medical records as needed.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients, verify information, collect co-pays, and register patients in the billing system. You will play a key role in maintaining smooth communication between patients, providers, and clinical staff, while handling scheduling inquiries and assisting with related tasks.

This position requires strong verbal and written communication, the ability to manage patient flow, and meticulous accuracy in documentation.