Patient Services Front Desk Associate — Benefits

Midwest Vision Partners; Adrian (MI); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Robust benefits package (medical, dent

al, life and disability insurance)

Generous paid time off (PTO)

Seven company-paid holidays

401(k) retirement plan with company  匹

Job summary

Midwest Vision Partners is seeking a Front Desk/Receptionist to warmly greet patients, verify demographics and insurance information, collect co-pays, and register patients in the billing system. This role ensures smooth communication between patients, providers, and staff.

The position supports scheduling inquiries, performs clerical tasks, and helps maintain accurate medical records and a tidy front desk area. Schedule: M-F 8-5, on-site at our Adrian, MI location.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills required.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Complete patient registration by reviewing accounts and documents for completeness and accuracy; obtain missing information.
• Prepare paperwork for patient visits.
• Verify benefits and eligibility; collect co-pays, deductibles, and co-insurance as needed.
• Respond to questions about accounts; resolve billing disputes or forward to appropriate staff.
• Monitor patient flow and notify staff of pertinent information and changes.
• Liaise between patients, guests, back office staff and providers.
• Reconcile cash against daily reports.
• Schedule and confirm patient appointments as needed.
• Create and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients, collect co-pays and past due balances; update records as needed.
• Keep front desk and waiting area clean and stocked; follow SOPs and handbook policies.

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Midwest Vision Partners is seeking a Front Desk/Receptionist to warmly greet patients, verify demographics and insurance information, collect co-pays, and register patients in the billing system. This role ensures smooth communication between patients, providers, and staff.

The position supports scheduling inquiries, performs clerical tasks, and helps maintain accurate medical records and a tidy front desk area. Schedule: M-F 8-5, on-site at our Adrian, MI location.