Patient Services Representative

Midwest Vision Partners; Adrian (MI); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Robust benefits package (medical, dent

al, life and disability insurance)

Generous paid time off (PTO)

Seven company-paid holidays

401(k) retirement plan with company  匹

Job summary

Midwest Vision Partners is seeking a Front Desk/Receptionist to warmly greet patients, verify demographics and insurance information, collect co-pays, and register patients in the billing system. This role ensures smooth communication between patients, providers, and staff.

The position supports scheduling inquiries, performs clerical tasks, and helps maintain accurate medical records and a tidy front desk area. Schedule: M-F 8-5, on-site at our Adrian, MI location.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills required.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Complete patient registration by reviewing accounts and documents for completeness and accuracy; obtain missing information.
• Prepare paperwork for patient visits.
• Verify benefits and eligibility; collect co-pays, deductibles, and co-insurance as needed.
• Respond to questions about accounts; resolve billing disputes or forward to appropriate staff.
• Monitor patient flow and notify staff of pertinent information and changes.
• Liaise between patients, guests, back office staff and providers.
• Reconcile cash against daily reports.
• Schedule and confirm patient appointments as needed.
• Create and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients, collect co-pays and past due balances; update records as needed.
• Keep front desk and waiting area clean and stocked; follow SOPs and handbook policies.

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule: M-F 8-5

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re‑stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know (Required)

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience
• Entry Level

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world‑class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.