Patient Services Rep

RWJBarnabas Health; Bloomfield (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Vision Insurance

Tuition Reimbursement

Long Term Disability

Health Insurance

Dental Insurance

Retirement Plans

Job summary

RWJBarnabas Health is seeking a Patient Services Representative to support the Essex Hudson Urology department in Bloomfield, NJ. The role involves greeting patients, scheduling, and managing a smooth patient experience with a focus on accuracy and privacy.

Requirements include a high school diploma or GED and bilingual abilities in Spanish and/or Portuguese. The position is full-time with day shifts and some Saturdays. Training EPIC experience is a plus.

Qualifications

• High School Diploma or GED required.
• Bilingual in Spanish and/or Portuguese.
• Strong attention to accuracy and detail.
• Excellent oral and written communication.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical tasks (copying, scanning, faxing, sorting, mail).
• Maintains health record information and organizes files.
• Coordinates with insurance providers and handles pre-authorizations.

Skills

Bilingual Spanish

Bilingual Portuguese

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

EPIC system

Job description

vision insurance, paid time off, long term disability, tuition reimbursement

Patient Services Rep

Req #: 0000240806

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Essex Hudson Urology

Pay Range: $20.60 - $25.84 per hour

Location: 256 Broad Street, Bloomfield, NJ 07003

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Essex Hudson Urology

Req #: 0000240806

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.84 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Travel Requirements

Bloomfield, Newark, Lyndhurst, & Bayonne satellite offices for coverage, willing to travel regionally 45 minutes of anchor location.

Qualifications – Required

• High School Diploma or General Education Degree (GED)
• Bilingual in Spanish and/or Portugese
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Qualifications – Preferred

• Associates Degree or Bachelor's Degree
• Previous medical receptionist experience or background in general office
• Knowledge of EPIC system a plus

Scheduling Requirements

• Shift Working: Monday - Friday: 8:00AM-5:00PM, 12:00PM-8:00PM, or 9:00AM-6:00PM
  • Some Saturdays Required
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer