Patient Services Rep

Dignity Health Medical Group; Oregon; Hybrid; USD 38,000 - 48,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix seeks a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

You will manage phone, fax, email, and other communications, register patients, verify demographics and insurance, schedule appointments, process referrals and authorizations, and support providers.

Qualifications

• Minimum High School diploma or equivalent.
• Experience in patient-focused healthcare environment preferred.
• Experience in high-volume, multichannel contact center is a plus.

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, hours, billing).
• Process all phone, fax, email, and other communication channel requests with focus on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes and provider availability.
• Update patients on the status of referrals or authorizations.
• Answer, screen, and process a high volume of incoming calls professionally.
• Direct patient access to the practice by scheduling and canceling appointments for multiple providers.
• Follow department guidelines using phone scripts and scheduling criteria.
• Provide instructions for pre-procedure requirements and other preparation details to patients and physicians.

Skills

Customer service

Phone support

Multichannel communication

Attention to detail

Healthcare environment

Education

High School Graduate

1 year of higher education

Tools

None

Job description

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC)Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.Leaders in Specialized Care:Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.Why SJHMC?Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.Community & Collaboration: Be part of a network committed to global health and well-being.Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.

Job Requirements

• RequiredHigh School GraduateExperience with computer systems, including web based applicationsPreferred1 year of higher education, some college and Experience in a patient-focused healthcare environment1 year experience in high volume multichannel contact center