Patient Services Rep

CommonSpirit Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, seeks a Patient Services Professional to be the welcoming voice and central administrative support for patient experiences and clinic operations. You will manage phone inquiries, register appointments, verify demographics and insurance, process referrals and authorizations, and handle confidential information with care.

This role requires excellent communication, attention to detail, strong organizational skills, and proficiency

Qualifications

• High School Graduate.
• Experience with computer systems or web-based applications.

Responsibilities

• Schedule and register patient appointments and provide information (addresses/directions, hours, other departments).
• Process all phone, fax, email, and other communication channel requests with efficiency and accuracy.
• Assist new members with introduction to and explanation of available services and providers.
• Update patients of the status of their referral or authorizations.
• Answer, screen, and process a high volume of incoming calls professionally and direct patient access to the practice.
• Uses scheduling guidelines and determines appointment type and urgency to route to the appropriate provider.
• Communicates pre-procedure instructions and exam preparation requirements to patients.

Skills

Phone customer service

Data entry

Education

High School Diploma

Some college

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.

Job Requirements

Required

• High School Graduate
• Experience with computer systems, including web based applications

Preferred

• 1 year of higher education, some college and Experience in a patient-focused healthcare environment
• 1 year experience in high volume multichannel contact center

Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC)

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders In Specialized Care

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

Pay Range

$18.00 - $21.71 /hour