Patient Services Rep MA

CommonSpirit Health; Phoenix (AZ); In loco; USD 26.000 - 33.000; Tempo pieno

Descrizione del lavoro

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ is seeking a Patient Services Professional to be the welcoming voice and central administrative support for patient experiences and clinic operations. You will manage high-volume phone interactions, scheduling, registrations, insurance verification, referrals, and pre-authorizations, while handling sensitive information with discretion.

The ideal candidate communicates clearly, pays attention to detail, stays organized, and collaborates

Competenze

• High School Graduate
• Formal Medical Assistant program or military training equivalent to MCMA program

Mansioni

• Schedule and register patient appointments and provide information (addresses, directions, hours, departments)
• Process phone, fax, email, and other requests with efficiency and accuracy
• Assist new members with introduction to available services and providers
• Update patients on referral or authorization status
• Answer and screen high-volume calls, schedule/cancel appointments for multiple providers
• Follow phone scripts and scheduling criteria; determine appointment type and urgency
• Communicate pre-procedure instructions and exam preparation requirements to patients and ordering physicians' offices

Conoscenze

Phone support

Multichannel support

Communication

Scheduling

Data handling

Office software

Formazione

High school diploma

Medical Assistant certificate

Strumenti

Windows-based software

Web-based applications

Descrizione del lavoro

*Job Summary and Responsibilities*

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.

*Job Requirements**Required*

• High School Graduate
• Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
• Minimum of two (2) years experience in a patient-focused healthcare environment
• High volume multichannel contact center
• Experience with computer systems, including office windows based programs and web based applications

*Preferred*

• Certified Medical Assistant AAMA

Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC)

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders In Specialized Care

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

*Pay Range*

$19.01 - $24.24 /hour