Patient Services Rep

RWJBarnabas Health; Neptune Township (NJ); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible-Sp

Job summary

RWJBarnabas Health’s Neptune Primary Care facility seeks a Patient Services Representative to support patient intake, scheduling, and front-desk duties. You will assist physicians, managers, and staff to ensure smooth operations and excellent patient experiences.

The role emphasizes check-in/out, triage of calls, and confidential handling of health information, requiring strong communication and accuracy in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Relevant experience and/or training, or equivalent combination of education and experience.
• Demonstrates understanding of patient satisfaction and safety.
• Strong oral and written communication skills.
• Attention to accuracy and detail.
• Able to multitask and work under pressure.
• Ability to work independently and in a team environment.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail.
• Creates and maintains health record information, files and organizes as needed.
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Skills

Communication skills

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

Patient Services Rep

Req #: 0000248554

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Neptune Primary Care

Pay Range: $20.63 - $25.71 per hour

Location: 3301 Route 66 Building B, Neptune, NJ 07753

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department Name: Neptune Primary Care

Req #: 0000248554

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Preferred:

• Associates Degree or Bachelor's Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements:

• Shift Working: Monday - Friday, 7:30am-4:00pm
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions:

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts