Patient Services Rep

RWJBarnabas Health; Newark (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Disability insurance

Life & AD Insurance

Tuition reimbursement

FSA (Health/Dependent Care)

Wellness programs

Voluntary benefits

Partner discounts

Job summary

RWJBarnabas Health is seeking a Patient Services Representative for the UPA-DCMC Orthopaedics department in Newark, NJ. The role focuses on delivering exceptional patient experiences through front desk support, appointment coordination, and accurate record-keeping.

The ideal candidate has a High School Diploma or GED and strong communication skills. Prior medical receptionist or office experience and EMR knowledge are preferred.

Qualifications

• High School Diploma or GED required.
• Strong oral and written communication skills.
• Preferred: Associate's or Bachelor's degree; knowledge of medical terminology and EMR.

Responsibilities

• Greet and check in/out patients with professionalism.
• Review schedules and prepare for patient visits.
• Schedule patient appointments and follow-ups.
• Answer routine questions in person and by phone while delivering excellent service.
• Perform clerical duties (copying, scanning, faxing, mail).
• Maintain and organize patient health records and documentation.

Skills

Customer service

Communication

Organizational skills

EMR knowledge

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

EMR systems

Job description

Req #: 0000269175
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Day
Department: UPA-DCMC Orthopaedics
Pay Range: $21.07 - $26.22 per hour
Location: 140 Bergen St, Newark, NJ 07103
Job Title: Patient Services Rep
Location: Barnabas Health Medical Group
Department Name: UPA-DCMC Orthopaedics
Req #: 0000269175
Status: Hourly
Shift: Day
Pay Range: $21.07 - $26.22 per hour
Pay TransparencyThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.
The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.
As a Patient Service Representative (PSR), a typical day might include the following:

• Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion.
• Preparing for patient visits by reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-up visits as needed.
• Answering routine questions in person and over the telephone while providing exceptional customer service.
• Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Creating, maintaining, filing, and organizing patient health record information.
• Coordinating with insurance providers and handling pre-authorizations and certifications as necessary.
• Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment.

The Patient Service Representative (PSR) role might be for you if:

• You are passionate about delivering excellent customer service and creating a positive patient experience.
• You communicate clearly and compassionately with patients, families, and team members.
• You stay organized and can effectively manage multiple priorities in a fast-paced environment.
• You pay close attention to detail and value accuracy in your work.
• You work well independently and collaboratively as part of a team.
• You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values.

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Please advise the schedule for this role is Monday through Friday 8AM-4PM with hours subject to change based on practice's needs.At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer