Patient Services Rep

Talentify; River Edge (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Employee Discounts

Job summary

RWJBarnabas Health is seeking a Patient Services Representative to support the MG Orthopedics - North practice. You’ll assist with patient check-in/out, schedule appointments, triage calls, and handle basic clerical tasks to ensure smooth operations and a positive patient experience.

The role requires strong communication, attention to detail, and a willingness to travel up to 45 minutes from the anchor site. Full-time position with day shifts and per NJ requirements.

Qualifications

• High School Diploma or GED required.
• Relevant experience and/or training, or equivalent education/experience.
• Demonstrates understanding of patient satisfaction and safety.
• Strong oral and written communication skills.
• Attention to accuracy and detail.
• Ability to multitask and work under pressure.
• Ability to work independently and in a team.
• Excellent customer service; travel required.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical tasks such as copying, scanning, faxing, sorting, and distributing mail.
• Creates and maintains health record information, files, and organizes as needed.
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Skills

Customer service

Multitasking

Communication skills

Team work

Attention to detail

Independent work

Pressure handling

Safety awareness

Patient interaction

Education

High School Diploma or GED

Tools

EPIC experience

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group

Department: MG Orthopedics - North

Req#: 0000178288

Status: Full-Time

Shift: Day

Pay Range: $20.14 - $25.47 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Travel Requirement:

Travel will be required, up to a 45-minute drive from the anchor site, based on practice needs.

Qualifications:

Required:

• High School Diploma or General Education Degree (GED)


• Relevant experience and/or training, or equivalent combination of education and experience


• Demonstrates a clear understanding of the importance of patient satisfaction and safety.


• Strong oral and written communication skills


• Attention to accuracy and detail.


• Able to multitask and work under pressure.


• The ability to work independently and in a team environment.


• Excellent customer service


• Travel will be required

Preferred:

• Associate degree or bachelor’s Degree


• Previous medical receptionist experience or background in general office


• Knowledge of medical terminology


• EPIC experience


• Bilingual in Spanish and English

Scheduling Requirements:

• Shift Working: Monday-Friday


• Day Shift, Hours are Subject to Business Needs


• Full-Time, 40 Hours Per Week


• Hours are subject to change based off practice needs.

Essential Functions:

• Performs patient check-in and check-out functions.


• Answers routine questions in person and over the telephone


• Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail.


• Creates and maintains health record information, files, and organizes as needed.


• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)


• Medical and Prescription Drug Insurance


• Dental and Vision Insurance


• Retirement Plans


• Short- & Long-Term Disability


• Life & Accidental Death Insurance


• Tuition Reimbursement


• Health Care/Dependent Care Flexible Spending Accounts


• Wellness Programs


• Voluntary Benefits (e.g., Pet Insurance)


• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer