Patient Services Rep

RWJBarnabas Health; Lincoln Park (NJ); On-site; USD 33,062 - 34,440; Part time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Job summary

RWJBarnabas Health in New Brunswick, NJ is seeking a Patient Services Representative to be the first point of contact for patients, families and providers. The role coordinates access to care, schedules Medical, Surgical and Radiation Oncology appointments, and maintains accurate patient records with a focus on exceptional customer service.

The PSR works in a fast-paced healthcare environment, handling insurance verification, authorisations, and referrals, while ensuring HIPAA compliance and

Qualifications

• Customer service experience in healthcare settings preferred.
• Strong verbal and written communication required.
• Ability to multitask and manage patient data accurately.
• Knowledge of medical terminology a plus.
• Experience with EMR/EHR is a plus.

Responsibilities

• Serve as first contact for patients and providers with courteous service.
• Schedule Oncology appointments at appropriate locations and times.
• Coordinate referrals and authorizations to support timely access.
• Verify insurance and update demographic information.
• Document patient information in the EMR.
• Support HIPAA compliance and coordination with team.
• Refer to Financial Counseling when appropriate.

Skills

Customer service

Healthcare experience

Communication skills

Interpersonal skills

Multitasking

Data entry

Phone etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Location: Morris Cancer Center, 165 Somerset Street, New Brunswick, NJ 08901

Pay Range: $24.10 per hour

Shift: Day

Status: Hourly

Department: Clinical Practice Management

Job Overview

The Patient Services Representative (PSR) is the first point of contact for patients, families, referring providers and internal customers. The PSR delivers exceptional customer service while coordinating access to care, including scheduling for Medical, Surgical and Radiation Oncology services, facilitating referral coordination, maintaining accurate patient records and ensuring a seamless experience from initial contact through appointment completion. The role requires compassion, attention to detail and the ability to thrive in a fast‑paced healthcare environment.

Qualifications

Required

• High School Diploma or equivalent
• Zero to three years of customer service or healthcare experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact professionally with patients, families, physicians and multidisciplinary teams
• Ability to accurately multitask while working in a fast‑paced environment
• Basic computer proficiency, including Microsoft Word, Excel and Outlook, and data entry
• Strong organizational and time‑management skills
• Ability to read, write and communicate effectively in English
• Commitment to delivering exceptional customer service

Preferred

• Previous experience in a healthcare, medical office, call centre or ambulatory care setting
• Knowledge of medical terminology
• Experience with electronic medical records (EMR/EHR)
• Bilingual in English/Spanish

Scheduling Requirements

• Working Shift: Monday – Friday
• Day Shift: 9:30 AM – 6:00 PM
• Per‑Diem, Schedule varies based on departmental needs, including weekdays, evenings, weekends and holidays as required

Essential Functions

• Serve as the first point of contact for patients, families, physicians and referring providers, delivering exceptional customer service in person and over the telephone.
• Schedule Medical, Surgical and Radiation Oncology appointments ensuring patients are scheduled at the most appropriate location and timeframe.
• Coordinate referrals and authorisations to facilitate timely patient access to care.
• Accurately verify and update demographic, insurance and referral information.
• Confirm upcoming appointments and perform outbound reminder calls to reduce missed appointments.
• Respond to incoming telephone calls, electronic requests, referrals and patient inquiries in a courteous, professional and timely manner.
• Maintain a thorough understanding of insurance plans, managed care requirements, referral guidelines and authorisation processes.
• Process appointment requests while adhering to departmental policies and established scheduling protocols.
• Obtain and document required insurance authorisations and referral information.
• Verify insurance eligibility and identify outstanding balances or authorisation concerns prior to scheduled appointments.
• Refer patients to Financial Counseling when appropriate.
• Maintain accurate patient documentation within the electronic medical record.
• Collaborate effectively with physicians, clinical staff, leadership and external partners to ensure continuity of care.
• Support departmental quality initiatives while maintaining confidentiality and compliance with HIPAA and organisational policies.
• Perform other duties as assigned.

Benefits and Perks

• Paid Time Off, including Vacation, Holidays and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through Partners such as NJ Devils, NJ PAC and Verizon
• ...and more!

RWJBarnabas Health is an Equal Opportunity Employer.