Patient Services Rep

RWJBarnabas Health; Jersey City (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical and Prescription Insurance

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Job summary

RWJBarnabas Health is seeking a Patient Services Rep for Jersey City Medical Center. You will coordinate patient appointments, verify demographic data, and assist with front-desk activities in a busy clinic setting.

Responsibilities include scheduling visits, handling high call volumes, collecting co-pays, and maintaining accurate records using the patient registration system. Monday–Friday, 8:00am–4:00pm, at Jersey City Medical Center.

Qualifications

• High School diploma or equivalent.
• 1 year clerical and receptionist experience in health care preferred.
• Bilingual preferred.

Responsibilities

• Coordinate and manage patient appointments to support efficient operations and positive patient experience.
• Schedule appointments for consultations, procedures and visits with medical personnel.
• Verify patient information and input data into registration systems.
• Collect co-payments at registration and perform related clerical tasks.
• Answer high volumes of calls and route to appropriate staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone etiquette

Education

High School diploma or equivalent

Tools

EPIC

Job description

Req #: 0000266030

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Jersey City Medical Center

Department: Clinic

Pay Range: $21.07 - $26.22 per hour

Location: 355 Grand Street, Jersey CIty, NJ 07302

Job Title: Patient Services Rep

Location: Jersey City Medical Center

Department Name: Clinic

Req #: 0000266030

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Services Rep is responsible for coordinating and managing patient appointments to support efficient operations and positive patient experience. You will work closely with patients, physicians, and staff to schedule appointments, maintain accurate patient information, communicate scheduling details, and help ensure patients receive timely and coordinated care.

As Patient Services Rep, a typical day might include the following:

• Demonstrating excellent customer service in communication with patients, visitors, physicians and staff
• Assisting with patient flow and directing patients to appropriate department
• Answering a high volume of incoming calls promptly, transferring calls to staff as needed
• Scheduling appointments for patient consultations, procedures and visits with medical personnel and reminding upcoming appointments
• Identifying patients with non-participating plans and resolving any surrounding issues prior to their appointments
• Registering patients in a timely manner, verifying patients’ full legal name spelling and date of birth, and accurately inputting all required information into the patient registration system
• Completing transactions regarding up-front collection (co-payments) of patient payment at the time of registration
• Performing all clerical functions in compliance with departmental rules and regulations

The Patient Service Rep role might be for you if:

• You communicate clearly and compassionately with patients, families and healthcare professionals
• You stay organized and can effectively manage multiple priorities
• You enjoy coordinating schedules and solving challenges
• You are detailed-oriented
• You respond in timely manner to all office and schedule inquiries
• You work collaboratively with team members
• You are comfortable using electronic medical systems, including EPIC

To be considered for this opportunity, you must have a High School diploma and equivalent. Preferably with one (1) year experience in clerical and receptionist in health care setting. Experience working with urban populations of multiple ethnic and cultural backgrounds. Knowledgeable with Microsoft Office and proficient computer skills. Familiarity with office equipment such as copiers and fax machines. Must demonstrate willingness to learn. Bilingual preferred. Monday-Friday from 8:00am-4:00pm.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer