Patient Services Rep

Dignity Health; California (MO); On-site; USD 36,000 - 59,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff. You will handle phone, chat, email, and text communications, collect demographics, verify insurance, and manage appointments with an electronic system and EHR.

You will also assist with referrals and authorizations. The role requires enthusiasm for helping others, problem-solving skills, and a commitment to ongoing growth.

Qualifications

• High School diploma or GED required.
• Experience with computer systems and web-based applications.

Responsibilities

• Schedule and register patient appointments and provide information by phone, email, or other channels.
• Assist new patients with introductions to services and provider availability.
• Update patients on referral or authorization status.
• Answer and screen high volumes of calls and manage multiple providers' schedules.
• Follow department guidelines and use scheduling criteria.

Skills

Customer service

Multichannel communication

Phone support

Data entry

Education

High School diploma or GED

Some college preferred

Tools

Electronic appointment management system

Electronic health records (EHR)

Job description

Job Summary And Responsibilities

As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff.

Every day you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.

To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.

Job Requirements

Required

• High School Graduate General Studies or GED General Studies
• Experience with computer systems required, including web based applications

Preferred

• 1 year of higher education, some college. and Experience in a patient-focused healthcare environment
• 1 year experience in high volume multi channelcontact center

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the‑art health care delivery system in the communities we serve. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well‑trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California

Pay Range

$25.23 - $28.46 /hour