Patient Services Specialist - Scheduling & Support

Dignity Health; California (MO); On-site; USD 36,000 - 59,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff. You will handle phone, chat, email, and text communications, collect demographics, verify insurance, and manage appointments with an electronic system and EHR.

You will also assist with referrals and authorizations. The role requires enthusiasm for helping others, problem-solving skills, and a commitment to ongoing growth.

Qualifications

• High School diploma or GED required.
• Experience with computer systems and web-based applications.

Responsibilities

• Schedule and register patient appointments and provide information by phone, email, or other channels.
• Assist new patients with introductions to services and provider availability.
• Update patients on referral or authorization status.
• Answer and screen high volumes of calls and manage multiple providers' schedules.
• Follow department guidelines and use scheduling criteria.

Skills

Customer service

Multichannel communication

Phone support

Data entry

Education

High School diploma or GED

Some college preferred

Tools

Electronic appointment management system

Electronic health records (EHR)

Job description

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff. You will handle phone, chat, email, and text communications, collect demographics, verify insurance, and manage appointments with an electronic system and EHR.

You will also assist with referrals and authorizations. The role requires enthusiasm for helping others, problem-solving skills, and a commitment to ongoing growth.