Medical Office Rep II

Dignity Health; Santa Cruz (CA); On-site; USD 37,594 - 42,498; Full time

Job summary

A leading medical service provider in Santa Cruz is seeking a Medical Office Representative to serve as the initial point of contact for patients, coordinating referrals and authorizations efficiently. The ideal candidate will excel in customer service and possess strong interpersonal skills. Responsibilities include managing communication effectively and ensuring timely patient support. This role offers dynamic involvement in a growing environment committed to patient care and satisfaction.

Qualifications

• Excellent customer service through empathetic communication.
• Experience in a high-volume customer service role preferred.
• Familiarity with billing and multi-line phones is beneficial.

Responsibilities

• Coordinate patient referrals and authorizations.
• Manage phone calls and distribute messages to staff.
• Ensure accuracy and timeliness of patient requests.

Skills

Exceptional interpersonal skills

Strong commitment to patient satisfaction

Clear communication

Efficient phone management

Education

High School Graduate General Studies

High School GED General Studies

Tools

Standard office equipment

Job description

Job Summary And Responsibilities

As our Medical Office Representative, you will serve as the initial point of contact for our valued patients, expertly coordinating all referrals and authorizations to ensure seamless access to care. Every day you will deliver excellent customer service through clear and empathetic communications, efficiently managing phone calls and distributing messages to the appropriate personnel. You will also adeptly handle patient requests for referrals and authorizations, ensuring accuracy and timeliness.
To be successful in this role, you will possess exceptional interpersonal and communication skills, a strong commitment to patient satisfaction, and a meticulous approach to administrative tasks. You will be a proactive team member, comfortable navigating various patient requests and contributing to a positive and efficient clinic environment.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with a positive can‑do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting: "Thank you for choosing ______________ this is (your name) how can I help you."
• Uses scripted closing at every interaction: "Is there anything else I can do for you" over the phone and as patients leave the clinic.

Job Requirements

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• Experience using other types of standard office equipment and software.

Preferred

• Six (6) months’ experience in an outpatient setting as a Medical Office Receptionist or
• An equivalent amount of experience in a high‑volume customer service role in another industry/environment working with referrals or scheduling surgeries.
• Experience in billing.
• Experience with multi‑line phones/ACD phones.
• This position is represented by SEIU United Healthcare Workers.

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation – with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand‑in‑hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state‑of‑the‑art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well‑trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood‑covered mountains and more.

One Community. One Mission. One California.

Pay Range

$27.29 - $30.85 /hour