Patient Services Receptionist

Paylocity; Hickory, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Urology Specialists of the Carolinas is seeking a Patient Services Receptionist to join our expanding clerical team. This role focuses on compassionate front-desk support in a busy medical office, delivering accurate scheduling and patient services.

The ideal candidate will be detail-oriented, with a commitment to patient care, teamwork, and clerical excellence in a physician-led organization.

Qualifications

• High school diploma or GED is required.
• Experience handling insurance verification and prior authorizations preferred.
• Experience handling patient balances is a plus.

Responsibilities

• Schedules appointments, collects copays, deductibles and patient balances, and assists with check-in and check-out.
• Verifies and updates demographic and insurance information; scans into EMR.
• Responds to inquiries about benefits, balances, and authorizations in a timely manner.
• Manages provider calendars, ensuring referrals or authorizations are met; supports scheduling of new and follow-up patients.
• Manages incoming calls and triages messages; notifies staff of arrivals, cancellations and schedule changes.

Skills

Scheduling appointments

Customer service

Communication

Detail-oriented

Teamwork

Education

High school diploma or GED

Tools

EMR system

Insurance verification software

Job description

Description

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine.

With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary

We are seeking a Patient Services Receptionist to join our expanding clerical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clerical excellence.

Responsibilities

• Performs clerical duties in a medical setting, such as scheduling appointments, taking copays, deductibles and patient balances, and assisting with check-in and check-out.


• Verifies and updates demographic and insurance information; scans identification and insurance information into EMR


• Responds to inquiries about benefits, balances, and authorizations in a timely and professional manner


• Manages provider calendars, ensuring referral or authorization requirements are met; supports scheduling of new and follow-up patients


• Manages incoming calls and triages messages; ensures all staff are promptly notified of all patient arrivals, cancellations, and schedule changes

Requirements

Qualifications

• High school diploma or GED required


• Experience handling insurance verification, prior authorization, and patient collections preferred

Why Join Us?

• Be part of one of the largest and most respected independent urology organizations in the Southeast


• Collaborative, physician-led culture focused on quality and innovation


• Competitive compensation and comprehensive benefits


• Opportunities for professional growth and advancement

Join Our Team

If you’re passionate about patient care and looking to grow your career within a supportive and respected organization, we’d love to hear from you.

#LP