Patient Services Programs Lead — Copay & Analytics

Sandoz Inc.; Princeton (NJ); Hybrid; USD 142,000 - 263,000; Full time

Job summary

Sandoz Inc. in Princeton, NJ seeks a senior analyst to manage patient support and copay programs, analyzing claims and KPIs to optimize outcomes. The role involves cross-functional collaboration with Brand, Finance, Market Access, and Legal, with a focus on data-driven decision making.

The position supports a hybrid work model with US-based office presence and does not allow remote-only placement. A BA/BS and 7+ years in patient support or related fields are preferred.

Qualifications

• BA/BS degree in a related field.
• Minimum of 7 years industry experience in patient support or specialty pharmacy fee-for-service agreements.
• Experience with copay analytics and program optimization.

Responsibilities

• Lead the day-to-day operations and performance management of patient support, copay, and specialty pharmacy fee-for-service programs.
• Analyze copay claims, enrollment, utilization, patient out-of-pocket costs, program spend, and KPIs to identify trends, risks, and optimization opportunities.
• Develop recurring and ad hoc copay analyses for design, forecasting, budgets, and mitigations.
• Translate complex copay data into insights for Brand, Finance, Market Access, and senior leadership.
• Partner with copay, hub, and specialty pharmacy vendors to ensure data accuracy and timely reporting.
• Monitor program performance against service levels, budgets, forecasts, and compliance requirements.
• Identify emerging utilization patterns and financial risks, coordinating corrective actions.
• Support evaluation and implementation of copay program changes, including financial modeling and post-implementation monitoring.
• Develop and manage monitoring programs for Patient Services and Specialty Pharmacy programs.
• Communicate performance, risks, and recommended actions to stakeholders and leadership.
• All responsibilities conducted in line with Sandoz Code of Conduct and policies.

Skills

Copay analytics

Data visualization

Financial management

Program operations

Vendor management

Continuous improvement

Cross-functional teamwork

Excel proficiency

Pharmacovigilance

Regulatory knowledge

Education

BA/BS Degree

Tools

BI tools

Job description

Sandoz Inc. in Princeton, NJ seeks a senior analyst to manage patient support and copay programs, analyzing claims and KPIs to optimize outcomes. The role involves cross-functional collaboration with Brand, Finance, Market Access, and Legal, with a focus on data-driven decision making.

The position supports a hybrid work model with US-based office presence and does not allow remote-only placement. A BA/BS and 7+ years in patient support or related fields are preferred.