Associate Director, Patient Services Program Management

sandoz; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Sandoz is seeking an Associate Director, Patient Services Program Management at its Princeton, NJ headquarters. The role supports day-to-day operations, copay and specialty pharmacy programs, with hybrid work up to 50% remote. You will analyze claims, forecast budgets, and drive data-driven improvements.

U.S. work authorization is required, visa sponsorship not available. Collaborating with Brand, Finance, Legal, Compliance, Safety, Quality, and Data Management, you will lead cross-functional

Qualifications

• Experience leading patient support and copay programs.
• Strong ability to analyze copay claims, enrollment, utilization and costs.
• Ability to translate data into actionable insights for executives and stakeholders.

Responsibilities

• Lead day-to-day operations of patient support, copay, and specialty pharmacy programs.
• Analyze copay claims, enrollment, utilization, patient out-of-pocket costs and spend.
• Develop recurring and ad hoc copay analyses for forecasting and budgeting.
• Translate data into insights for Brand, Finance, Market Access, and leadership.
• Partner with vendors to ensure data accuracy and timely reporting.
• Monitor performance against service levels, budgets, and compliance.

Skills

Copay analytics

Data visualization

Financial management

Program operations

Vendor management

Continuous improvement

Cross-functional partnership

Pharmacovigilance & compliance

Job description

Job Description Summary

The Associate Director, Patient Services Program Management will manage day-to-day operations and performance analytics for Sandoz patient support, copay, and specialty pharmacy fee-for-service programs. Responsibilities include overseeing program vendors, analyzing copay utilization and financial performance, identifying cost and patient access trends, and translating data into actionable recommendations for program optimization. The role will also ensure accurate and timely reporting, monitor budgets and forecasts, address operational challenges, and maintain compliance with all legal, regulatory, quality, pharmacovigilance, and program requirements. The Associate Director will collaborate regularly with Brand, Finance, Legal, Compliance, Safety, Quality, Data Management, and other internal stakeholders.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Position Location:

This position will be located at the Princeton, NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation.

U.S. Work visa sponsorship not available for this role. Must have U.S. work authorization.

Major Accountabilities / Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Lead the day-to-day operations and performance management of assigned patient support, copay, and specialty pharmacy fee‑for‑service programs.
• Analyze copay claims, enrollment, utilization, patient out-of-pocket costs, program spend, and other key performance indicators to identify trends, risks, and optimization opportunities.
• Develop recurring and ad hoc copay analyses that support program design, offer structure, forecasting, budget management, and mitigation strategies.
• Translate complex copay and patient services data into clear insights and recommendations for Brand, Finance, Market Access, and senior leadership.
• Partner with copay, hub, and specialty pharmacy vendors to ensure data is accurate, complete, timely, and suitable for business decision-making.
• Monitor program performance against established service levels, budgets, forecasts, business rules, and compliance requirements.
• Identify emerging utilization patterns, financial risks, claim anomalies, and operational issues, and coordinate appropriate corrective actions.
• Support the evaluation and implementation of copay program changes, including financial modeling, business rationale development, and post‑implementation monitoring.
• Develop and manage monitoring programs for Patient Services and Specialty Pharmacy programs.
• Communicate program performance, monitoring outcomes, risks, and recommended actions to key stakeholders and senior leadership.
• Perform all responsibilities in accordance with the Sandoz Code of Conduct and applicable policies.

Key Capabilities Required:

• Copay analytics and optimization: Apply claims, enrollment, utilization, and financial data to evaluate copay program performance, identify patient access and cost trends, and recommend program design or mitigation strategies.
• Data visualization and reporting: Develop clear dashboards, performance reports, and executive-ready analyses that communicate key trends, risks, financial impacts, and recommended actions.
• Financial management: Monitor program spend, develop forecasts, assess potential budget impacts, and provide timely alerts regarding emerging financial risks or overages.
• Program operations: Lead the day-to-day operations of assigned patient support, copay, and specialty pharmacy programs in accordance with business rules and applicable safety, legal, regulatory, and quality requirements.
• Vendor management: Serve as a primary liaison with hub, copay, and specialty pharmacy partners. Ensure vendors meet service levels, reporting requirements, and data-quality expectations.
• Continuous improvement: Use program data and operational insights to identify improvement opportunities, develop supporting business rationales, and coordinate implementation across stakeholders.
• Cross‑functional partnership: Collaborate with Brand, Finance, Market Access, Legal, Compliance, Safety, Quality, and Data Management to align program strategy, operations, analytics, and reporting.
• Pharmacovigilance and compliance: Partner with vendors and internal teams to ensure adverse events and product complaints are reported appropriately and required audits and monitoring activities are completed.

What you'll bring to the role:

Required Qualificati