Head of Patient Services & Access Strategy (Hybrid)

Sandoz Inc.; Princeton (NJ); Hybrid; USD 199,000 - 369,000; Full time

Benefits offered by this job

Health insurance

Retirement matching

Hybrid work policy

Generous paid time off

Job summary

Sandoz Inc. in Princeton, NJ is seeking a senior leader to drive patient services strategy across portfolios, including program design, launch readiness, and vendor management.

You will lead the FRM team and partner with Commercial, Sales, Market Access to translate brand strategy into patient support and reimbursement solutions. This role emphasizes data analytics, adherence improvement, and cross-functional collaboration in a hybrid, on-site US office.

Qualifications

• Education: Bachelor's degree required; advanced degree preferred.
• Experience: 10+ years in pharma/biotech, market access, patient services, or related healthcare.
• 5+ years of patient support program leadership, vendor management, or related operational leadership.

Responsibilities

• Lead patient services strategy and execution across the portfolio, including program design, operational planning, launch readiness, governance, vendor management, service quality, issue resolution, and lifecycle optimization.
• Drive initiatives to use technology and analytics to enhance efficiency and effectiveness in service operation, program design and KPI reporting.
• Provide direct leadership and accountability for the FRM team, including field reimbursement strategy, customer engagement priorities, territory execution, coaching, performance management, and alignment with patient services, hub, payer, brand, sales, and account management partners.
• Translate FRM field insights, provider feedback, hub reporting, payer dynamics, and patient journey data into actionable recommendations that improve access, reimbursement, program effectiveness, and cross-functional decision making.
• Use data and analytics to monitor program performance, identify access and adherence barriers, evaluate cost and service trends, and recommend enhancements that improve patient and provider experience.
• Serve as a senior partner to Commercial, Sales, Account Management, and Market Access leaders by translating brand strategy, payer dynamics, field insights, and patient journey barriers into practical patient support and reimbursement solutions.
• Manage hub, copay, patient assistance, adherence, education, digital engagement, reporting, and other patient support capabilities as applicable to assigned programs.
• Ensure programs operate in alignment with applicable legal, regulatory, privacy, quality, pharmacovigilance, compliance, and internal policy requirements.
• Partner with vendors and internal stakeholders to define requirements, manage budgets, track deliverables, monitor service level agreements, resolve operational and field execution issues, and support audit readiness.

Skills

Patient services operations

Payer navigation

Data analytics

Cross-functional leadership

Strategic thinking

Team coaching

Regulatory/compliance

Program design

Education

Bachelor's degree

Advanced degree (PharmD/MPH/MBA)

Job description

Sandoz Inc. in Princeton, NJ is seeking a senior leader to drive patient services strategy across portfolios, including program design, launch readiness, and vendor management.

You will lead the FRM team and partner with Commercial, Sales, Market Access to translate brand strategy into patient support and reimbursement solutions. This role emphasizes data analytics, adherence improvement, and cross-functional collaboration in a hybrid, on-site US office.